For ages 21 and above

Responsible Gaming at 39bat — Your safety is our priority

39bat believes that gaming should be enjoyable and safe. Our responsible gaming guidelines, tools, and support give you a balanced and protected experience.

Why is responsible gaming important?

Online gaming and betting are primarily a form of entertainment. However, in some cases they can become a habit and have a negative impact on personal, family, and financial life. 39bat always wants every player to enjoy gaming within their means, mindfully, and with pleasure.

The core principle of responsible gaming is that you stay in control, not the game. 39bat has a range of tools and measures to help you uphold this principle. From setting deposit limits to self-exclusion — every option is in your hands.

Remember: gaming is entertainment, not a way to earn money. Always set a budget before you play and never place extra bets hoping to recover losses. The features available to you in 39bat's responsible gaming section are described in detail below.

Remember: Gaming is for entertainment only. Never bet with money you need for living expenses or with borrowed money.
21+

For ages 21 and above only

Minors are completely prohibited from opening an account or playing.

Age Verification and Protection

To open an account and play at 39bat, a player must be at least 21 years of age. We may request identity document details to verify age at the time of registration and at any other stage if required.

If an underage family member uses your device, keep your account secure. Always use a strong password and log out when finished. Using parental control software on your device is recommended to protect children.

If you suspect that an underage person is using an account, notify our support team immediately.

Our Responsible Gaming Tools

39bat gives you the ability to manage your own gaming experience. Each of the tools below is designed for you.

Set Deposit Limits

Set how much money you can deposit per day, per week, or per month. Once a limit is set it takes effect immediately. Increasing a limit requires a 24-hour wait, but lowering one takes effect right away.

Financial Control

Time Limits and Breaks

Set a time limit for each session. When the set time is up, the system will automatically alert you or close the session. Take short breaks — it keeps your mind fresh and builds healthy gaming habits.

Time Management

Time-Out Feature

If you want to take a break from gaming for a few days, choose the time-out option. Your account can be temporarily suspended for any period from 1 day up to 6 weeks. During this time no bets or deposits can be made.

Temporary Break

Self-Exclusion

If you need a long-term break from gaming, choose self-exclusion. You can select a period from 6 months up to 5 years. During this time your account will be completely locked and promotional messages will be stopped.

Long-Term Protection

Reality Check Notifications

You will receive notifications at set intervals showing how long you have been playing. These alerts keep you connected to reality and prevent excessive time being spent. You decide how many minutes should pass between notifications.

Awareness Building

24/7 Support Service

Our support team is always ready to assist with anything related to responsible gaming. Reach us via live chat in Bengali — any time of day or night, any day of the week. Everything you share with us remains confidential and safe.

Round-the-Clock Support

Check In with Yourself

Answer the questions below honestly. If the answer to one or more of them is "yes", it may be a signal that you need to pay attention to your gaming habits.

This is not a diagnostic tool — it is simply a guide for an initial self-assessment.
  • Are you spending more money than the budget you set?
  • Are you placing more bets to try to recover losses?
  • Is gaming affecting your work, family, or social life?
  • Do you feel uncomfortable or anxious when you try to stop gaming?
  • Are you lying to your family or friends about your gaming?
  • Are you gaming with borrowed money or by breaking into your savings?
  • Is gaming having a negative effect on your sleep or health?

If any of the situations above apply to you, do not wait — contact 39bat's live chat support today or email [email protected]. We are always ready to help you.

How to Activate Self-Exclusion

The self-exclusion process at 39bat is simple and quick. Follow the steps below:

1

Log In

Log in to your 39bat account and go to the profile menu.

2

Open the Responsible Gaming Section

Click on the "Responsible Gaming" option in your account settings.

3

Select Self-Exclusion

Choose the "Self-Exclusion" option and set the duration.

4

Confirm

Confirm your decision. Self-exclusion will take effect immediately.

5

Contact Support

For any issues, get help via 24/7 live chat or by emailing [email protected].

Golden Rules of Responsible Gaming

Following these simple rules will keep your gaming experience enjoyable at all times.

01

Set a Budget

Decide the maximum amount you will spend before you start gaming. Do not go beyond that limit.

02

Respect Your Time Limit

Decide how long you will play each day. Take regular breaks and make time for family and friends.

03

Not on Emotion

Avoid gaming when you feel sad, angry, or frustrated. Play with a clear and healthy state of mind.

04

Wins and Losses Are Normal

Winning and losing are both a normal part of gaming. Do not try to chase losses after a losing session.

Do Not Hesitate to Ask for Help

Gaming addiction is a health issue, not a sign of weakness. If you feel that gaming is having a negative impact on your life, asking for help is the bravest thing you can do.

39bat's 24/7 live chat support is available in Bengali. You can speak directly with our support team. All conversations are kept completely confidential.

Live Chat Support

Talk to our team via live chat in Bengali, 24/7. Get instant help.

Email Support

Send us an email at [email protected]. We will respond as quickly as possible.

Emergency Help: If you feel your gaming problem has become serious, let a mental health professional or someone you trust know. Seek professional advice.

Responsible Gaming FAQ

Find answers to frequently asked questions about responsible gaming here.

Yes, lowering a deposit limit takes effect immediately. However, increasing a limit requires a 24-hour waiting period — this is intentional so that a sudden decision does not lead to overspending.

During the self-exclusion period you cannot place new bets or make deposits, but withdrawing the balance remaining in your account is generally still available. Contact our support team for more details.

No. A minimum age of 21 is required to open an account and play at 39bat. Registration and gaming are completely prohibited for anyone under 21. Providing false information during age verification will result in account termination.

A time-out is a short-term break (typically from 1 day up to 6 weeks) that ends automatically when the period expires. Self-exclusion is a long-term decision (from 6 months up to 5 years) that cannot easily be reversed before the period ends.

Contact 39bat's 24/7 live chat support or email us directly at [email protected]. You can also speak with a family member, friend, or a trusted mental health professional. Asking for help is always the right step.

No, it is not possible to set limits on another person's account for security and privacy reasons. However, if you are concerned about a family member's gaming behaviour, contact our support team — we can point you in the right direction.

Enjoy 39bat Safely

Play responsibly and enjoy the vast gaming world of 39bat. Check our FAQ for more information or contact support directly.

View Casino Cricket Betting Slots Games FAQ