39bat Privacy Policy — Your Information Is Fully Protected
We treat your personal information with the highest importance. This policy clearly describes how 39bat collects, uses, and protects data.
Table of Contents
Introduction and Scope
This Privacy Policy ("Policy") applies to the organization operating the 39bat platform ("we", "us", "39bat") and to every individual ("you", "user") who uses our website, mobile version, and related services ("Platform").
By registering on or using our Platform, you consent to the terms of this Privacy Policy. We are committed to protecting the privacy of your personal information and comply with applicable regulations relating to information technology and data protection.
This Policy should be read together with our Terms and Conditions and Responsible Gaming Policy.
Data Collection
We collect various types of information as needed to provide our services. Details are described below.
2.1 Information You Provide
Information you voluntarily provide during registration, verification, or use of services:
- Full name, date of birth, and national ID number (for identity verification)
- Email address and mobile number (for communication and account verification)
- Payment method details — related to bKash, Nagad, Rocket, Upay, or bank account
- Username and password
- Communication details via live chat or email support
2.2 Automatically Collected Information
Technical information collected automatically while you use the Platform:
- IP address and device identifier information
- Browser type, operating system, and device details
- Login time, session information, and time spent on the Platform
- Preferred game categories and betting activity history
- Information collected through cookies and similar tracking technologies
2.3 Information Received from Third Parties
Verified information received from legitimate third-party services for the purpose of identity verification or fraud prevention, which we use only in compliance with applicable law.
Purpose of Data Use
We use collected information for the following lawful purposes:
3.1 Account Management
- Creating, managing, and keeping your account secure
- Identity and age verification (confirming 21+)
- Processing deposit and withdrawal transactions
- Sending password recovery and security-related notifications
3.2 Service Delivery and Improvement
- Personalizing your experience and recommending preferred games
- Resolving technical issues on the Platform and improving performance
- Providing 24/7 live chat support
- Managing bonuses, promotions, and VIP benefits
3.3 Legal and Security Purposes
- Preventing money laundering, fraud, and unauthorized activity
- Monitoring excessive gambling tendencies in line with responsible gaming policy
- Resolving disputes and fulfilling legal obligations
- Applicable reporting to regulatory authorities
3.4 Communication
- Important account and transaction notifications
- Promotional offers and event information, subject to your consent
- Security alerts and policy change notifications
Data Storage and Protection
We apply industry-standard technical and organizational measures to keep your personal information protected from unauthorized access, damage, or disclosure.
4.1 Technical Safeguards
- 256-bit SSL/TLS encryption — applied to all data transfers
- Encrypted storage of sensitive information
- Regular security audits and vulnerability testing
- Two-Factor Authentication support
- Firewall and intrusion detection systems
4.2 Data Retention Period
We retain your information while your account is active. Even after an account is closed, certain information may be retained for the applicable period to meet legal obligations, resolve disputes, or satisfy regulatory requirements.
Sharing Data with Third Parties
We do not sell or rent your personal information. However, information may be shared with trusted third parties in specific circumstances.
5.1 Service Provider Partners
Technology partners, payment processors, and game software providers (such as Pragmatic Play, Evolution Gaming, Spribe, JILI, PG Soft, Ezugi, Microgaming, NetEnt) necessary for operating our Platform receive only the information needed to carry out their specific tasks.
5.2 Legal Requirements
Information may be disclosed to comply with court orders, lawful requests from investigative authorities, or applicable law. In such cases, we provide only the minimum necessary information.
5.3 Business Restructuring
In the event of a merger, acquisition, or asset transfer, user information may be transferred. However, the new operating party will be required to ensure the same level of privacy protection.
5.4 International Data Transfers
Our servers may be located in various countries. Wherever data is held, we ensure the protection standards described in this policy.
Cookies and Tracking Technologies
Our Platform uses cookies and similar technologies to help improve your browsing experience.
6.1 Types of Cookies
- Essential Cookies: Essential for login sessions and security — disabling these will prevent the Platform from functioning properly
- Functional Cookies: For language preferences, game settings, and personalization
- Analytics Cookies: For analyzing and improving Platform usage — anonymous data
6.2 Cookie Controls
You can disable or delete cookies from your browser settings. Please note that disabling essential cookies may prevent you from using some features of the Platform.
Your Rights
You have the following rights regarding your personal information:
7.1 Right to Access Information
You may request to know what information we collect and store about you. After verification, we will provide you with a copy within 30 days.
7.2 Right to Correct Information
If any information in your account is incorrect or outdated, you may request a correction. This can be done directly from account settings or through our support team.
7.3 Right to Delete Information
In certain circumstances, you may request that your information be deleted. However, complete deletion may not be possible in cases involving legal obligations or ongoing disputes.
7.4 Right to Restrict Processing
In certain circumstances, you may request that processing of your information be restricted, such as while the accuracy of the information is in dispute.
7.5 Opt-Out of Marketing Communications
If you do not wish to receive promotional emails or notifications, you can opt out from account settings or by emailing [email protected]. However, important account-related notifications will continue to be sent.
Privacy of Minors
39bat is intended only for individuals aged 21 or older. We do not knowingly collect or process any personal information from minors.
Age verification is mandatory during the registration process. If a user registers with false information and is found to be under 21, their account will be closed immediately and all information will be deleted.
If you believe a minor is using our Platform, please notify us immediately at [email protected] or through live chat.
Policy Changes
We may update this Privacy Policy from time to time. In the event of significant changes, we will notify you in the following ways:
- A notification sent to your registered email address
- A message displayed when logging in to the Platform
- A change to the "Last Updated" date at the top of this page
Continued use of the Platform after changes will be understood as your consent to the updated policy. If you do not agree to the changes, you have the option to close your account.
We recommend that you visit this page regularly and keep yourself updated on our latest policy.
Contact
If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us:
- Email: [email protected]
- Live Chat: Available 24 hours, 7 days a week — support in Bengali
We generally respond to written requests within 72 hours. For urgent issues, please use live chat.
To learn more about our privacy practices, please also read our Terms & Conditions and Responsible Gaming Policy page.