39bat Terms and Conditions

39bat is an online gaming and betting platform that provides various casino games, sports betting and live gaming services for users in Bangladesh. Access to and use of this platform is entirely governed by these terms and conditions.

• This agreement applies in both English and Bengali; in the event of any dispute the Bengali version shall take precedence.
• 39bat reserves the right to change these terms and conditions at any time.
• If you continue to use the platform after updated terms are published, you will be considered to have accepted the new terms.
• These terms and conditions apply together with the 39bat Privacy Policy and Responsible Gaming Policy.
• If any term is found to be unlawful or unenforceable, the remaining terms will continue to apply.

To open an account and play games on the 39bat platform, the following eligibility requirements must be met:

• You must be at least 21 years of age.
• All information you provide must be true, accurate and up to date.
• Each person may open only one account — multiple accounts are strictly prohibited.
• The mobile number or email address provided at registration must be valid and your own.
• It is your responsibility to keep your account password confidential; sharing it with anyone else is prohibited.
• Accounts may not be transferred or sold to a third party.

39bat takes the age verification of all users very seriously. Use of this platform by anyone under 21 years of age is strictly prohibited.

Before processing a withdrawal, or at any time, 39bat may request the following documents to verify your identity (KYC — Know Your Customer):

• A scanned copy of your National Identity Card (NID) or passport.
• Mobile number verification (via OTP).
• Payment method verification — the bKash / Nagad / Rocket / Upay number used to make the deposit.
• A selfie or bank statement if required.

Withdrawals may be temporarily on hold until the KYC process is complete. This is part of our security procedure.

39bat supports the following payment methods: bKash, Nagad, Rocket, Upay and bank transfer. All transactions are conducted in Bangladeshi Taka (BDT / ৳).

• The account used to deposit and the account used to withdraw must be the same — withdrawals to third-party accounts are prohibited.
• Wagering requirements must be met before a withdrawal can be made (where applicable).
• If incorrect or false payment information is provided, the transaction will be cancelled and a refund may be delayed.
• 39bat reserves the right to reclaim at any time any funds incorrectly credited due to a system error.
• In cases of money laundering or suspicious transactions, the relevant authorities will be notified.
• Payments may be delayed during scheduled technical maintenance.

39bat provides various bonuses and promotional offers from time to time. These offers are subject to specific terms and conditions.

• Bonus funds cannot be withdrawn directly — the specified wagering requirement must first be met.
• A bonus may only be used once and must be used within a set time limit.
• Any attempt to claim a bonus using multiple accounts or a VPN will result in the bonus being cancelled.
• Any abnormal bonus credit resulting from a technical error will be cancelled.
• Referral bonuses apply only to registrations by real people — not via bots.
• VIP programme cashback is calculated weekly and the amount varies by tier.

39bat reserves the right to change, suspend or cancel any bonus offer. Any misuse of bonus terms may result in account closure.

Every game on 39bat is operated according to specific rules. We use fair play and a Random Number Generator (RNG) to keep the outcome of every game impartial.

• The outcome of every game is entirely random and not predetermined.
• If your internet connection is lost during a game, the result will be saved on the server.
• Once a bet has been confirmed it cannot be cancelled.
• Your game history and transaction history will be stored in your account for a set period.
• For sports betting, wins and losses will be determined after the official result is announced.
• If a game result is uncertain due to a technical error, 39bat will make a decision following a proper investigation.

The following activities are strictly prohibited. Violation of these terms will result in immediate account closure and the balance may be forfeited:

• Operating multiple accounts or using another person's account.
• Bonus abuse — such as arbitrage betting or bonus hunting.
• Using software, bots, auto-clickers or any other automated method.
• Exploiting platform vulnerabilities or technical errors to gain an unfair advantage.
• Money laundering or introducing funds from illegal sources.
• Threatening, harassing or behaving offensively toward other users or 39bat staff.
• Using third-party payment methods or another person's bank account.
• Using a VPN or proxy to bypass access restrictions.

39bat may temporarily or permanently close your account under the following circumstances:

• Any breach of these terms and conditions.
• Providing false or incorrect registration information.
• Suspicious financial transactions or an attempt at fraud.
• A long-inactive account (no activity for more than 12 months).
• Account closure at your own request.

If you wish to close your account yourself, please contact [email protected]. Any balance remaining at the time of closure will be refunded according to the established process, provided no restrictions apply.

Protecting your personal information is a priority for 39bat. We use SSL encryption and modern cybersecurity measures.

• Your personal information will not be sold to third parties.
• Limited information may be shared with partners as necessary to operate the service.
• Information may be shared with authorities where required by legal obligation.
• For more details, please read our Privacy Policy.

39bat believes that gaming is for entertainment — not addiction. We encourage all our members to play responsibly.

• You may request deposit limits, loss limits or a voluntary break for yourself.
• If signs of problem gambling appear, please contact us via live chat.
• It is the responsibility of parents and guardians to keep minors away from gaming.
• For more details, please see our Responsible Gaming page.

To the maximum extent permitted by law, 39bat will not be liable for the following:

• Games or bets lost due to loss of internet connection or network issues.
• Problems arising from third-party software or devices.
• Losses caused by user negligence or incorrect information.
• Unforeseen technical failures or server downtime.
• Indirect, incidental or consequential damage or loss.

Our total liability in any case will not exceed the amount of the transaction in question.

39bat reserves the right to change these terms and conditions at any time. If changes are made, you will be informed in the following ways:

• The last-updated date on this page will be changed.
• For important changes, a notification will be sent by email or to your account.
• If you continue to use the platform after a change, you will be considered to have accepted the new terms.

If you have any dispute or complaint, please first try to resolve it by contacting us directly.

• To file a complaint, write to us in detail at [email protected].
• Once we receive a complaint, we will inform you of our decision after completing a proper investigation.
• In disputes related to game results, server logs will be considered as the final evidence.
• In the case of financial disputes, transaction history will be used as the authoritative record.
• If both parties fail to reach an agreement, the matter will be resolved through arbitration.

If you have any questions or need clarification about these terms and conditions, please contact us:

• Email: [email protected]
• Live Chat: Support in Bengali is available 24/7

Our support team is available around the clock at your service. Use live chat for quick assistance with any issue.